About Dashlane Customer Support
Dashlane is a top-rated password manager designed to securely store and manage your passwords, payment info, and personal data across devices. It offers features like auto-fill, password generation, dark web monitoring, and VPN access.
With millions relying on Dashlane to protect their online identity, timely and efficient customer support is critical. Dashlane offers multiple support channels including a robust Help Center, live chat, email support, and a dedicated community forum.
Note: Always keep your Dashlane app updated to enjoy the latest security features and bug fixes.
How to Contact Dashlane Support
Dashlane provides several official ways to get assistance:
- Help Center: Access extensive FAQs, how-to articles, troubleshooting guides and setup instructions at support.dashlane.com.
- Live Chat Support: Available for paid subscribers during business hours for real-time help.
- Email Support: Submit a ticket with detailed issue descriptions through the Dashlane website.
- Community Forums: Join discussions with Dashlane users and support staff to solve common issues and share tips.
Phone support is not offered, but the live chat and email channels provide quick and efficient assistance for most problems.
For billing and subscription queries, ensure you have your account email and payment details ready to speed up verification.
Common Issues & Troubleshooting
Here are frequent issues Dashlane users face and how support addresses them:
- Account recovery: Lost master password? Dashlane’s zero-knowledge system means it cannot reset your password. However, recovery options like biometric unlock or trusted contacts can help.
- Syncing problems: Issues syncing data across devices often relate to network connectivity or outdated apps. Support guides walk you through troubleshooting these.
- Billing & subscription: Confusion about plan tiers, payment methods, or cancellations can be clarified through billing support.
- App crashes or freezes: Technical support assists with cache clearing, app reinstallations, or OS-specific fixes.
- Security concerns: Users worried about breaches, two-factor authentication, or encryption can find detailed security documentation and personalized help.
Step-by-Step Guide to Submit a Support Request
Step 1: Gather Information
Prepare the following details to streamline your support experience:
- Your Dashlane account email address
- Description of the issue with screenshots or error messages
- Your device type, OS version, and Dashlane app version
- Any recent changes or actions taken before the problem started
Step 2: Search the Help Center
Visit support.dashlane.com and use relevant keywords like “account recovery”, “sync issues”, or “billing problem”. Many common problems are documented with simple fixes.
Step 3: Contact Support
If the Help Center does not resolve your issue, submit a ticket through the website or start a live chat if you have a paid plan.
Step 4: Follow Up
Once you receive a response, follow instructions carefully and provide any additional information promptly to speed resolution.
Remember to keep your master password private and never share it with anyone—even support agents.
Helpful Tips for Smooth Dashlane Experience
- Regularly update the Dashlane app to patch security vulnerabilities and enhance features.
- Use strong, unique master passwords and enable two-factor authentication for extra security.
- Backup important data using Dashlane’s export features cautiously and securely.
- Check your network connection if syncing fails and try reconnecting or switching networks.
- Contact support early if you notice any suspicious activity or app malfunction.
Frequently Asked Questions (FAQ)
Q1: How do I reset my Dashlane master password?
A: Due to zero-knowledge encryption, Dashlane cannot reset your master password. You can recover your account using biometric unlock, trusted contacts, or by restoring from a backup if you have one enabled.
Q2: Is Dashlane free to use?
A: Dashlane offers a free plan with limited features and premium plans with advanced security and multi-device sync. Visit the pricing page for full details.
Q3: How can I cancel my Dashlane subscription?
A: You can cancel your subscription anytime through your account settings on the Dashlane website. Make sure to check the refund policy and cancellation terms.
Q4: Why is my Dashlane not syncing across devices?
A: Sync issues often relate to connectivity or outdated apps. Ensure you have a stable internet connection and the latest Dashlane app version installed on all devices.
Q5: How secure is Dashlane?
A: Dashlane uses AES-256 encryption, zero-knowledge architecture, and supports two-factor authentication, making it one of the most secure password managers available.
Q6: How do I enable two-factor authentication in Dashlane?
A: Two-factor authentication can be enabled via account settings under security options. This adds an extra layer of protection to your account.